1. Delivery Charges

Our current delivery pricing structure is as follows:

• Standard nationwide courier delivery:
  R 150.00
• Gauteng delivery:
  R 90.00
• Free delivery:
  within South Africa on qualifying orders over
  R 900.00

Delivery charge is reflected at checkout before payment, and is calculated based on the delivery address provided.

Basyr may change delivery rates prospectively from time to time.

2. Processing and Dispatch

• Order Processing:
  Within 1 – 2 business days of confirmed payment.
• Weekends & Public Holidays:
  No processing or dispatch. Orders placed during these times will be processed on the next business day.
• High-Volume Periods:
  3 – 4 business days.

We will notify you of any major delays, if relevant.

3. Delivery Timeframes

Once dispatched, estimated delivery times are:

• Major Metropolitan Areas:
  1 – 3 business days.
• Regional and Outlying Areas:
  3 – 5 business days.
• Remote Areas:
  5 – 7 business days.

These timeframes are estimates provided by the courier services and are not guaranteed.

Delivery times are affected by courier operations, weather, public holidays, access restrictions and other circumstances outside Basyr’s reasonable control.

4. Delivery Process, Tracking and Delivery Address

Customers must provide a valid physical delivery address and accurate contact details.

• Delivery Address:
  We deliver to physical addresses (home or work) where someone is available to receive and sign for the package during business hours
  (08:00 to 17:00, Monday to Friday).
  We do not deliver to P.O. Box addresses or Postnet Suites.
• Tracking Number:
  

  As soon as your order is dispatched, you will receive a Shipping Confirmation Email or a WhatsApp message or SMS
  (depending on the courier used) containing a unique tracking number and a link to the courier’s online tracking portal.

• Receipt of Delivery:
  Any person who signs for the package at the designated address will be deemed authorized to receive the delivery.
  If no one is available to receive the package, the courier will attempt to redeliver or contact you to arrange a suitable time.
  If delivery fails repeatedly due to customer unavailability, you may be billed for re-delivery charges.

5. Heat- and Temperature-Sensitive Products

Certain creams, lotions, balms, oils and similar products may temporarily change consistency when exposed to heat or cold and may return to its normal consistency after being kept at normal room temperature in accordance with the manufacturer’s storage instructions.

6. Damaged, Incorrect or Incomplete Deliveries

• Please inspect parcels as soon as delivered.
• Notify Basyr within 24 hours if the parcel is visibly damaged, opened or tampered with, or if products are damaged, incorrect or missing.
  

  Please provide the order number, a description of the issue and photographs of the
  parcel, packaging and affected product.

  This is necessary for Basyr to assess entitlement of refunds or replacement products, but does not remove any statutory right.

7. Applicable Law

Delivery, risk, delayed delivery and related consumer and supplier rights and obligations not specifically dealt with in this Policy, are governed by the
Consumer Protection Act 68 of 2008, the
Electronic Communications and Transactions Act 25 of 2002
and other applicable South African law.

8. Contact

Email: info@basyr.co.za

Call: 065 580 6560